How NOT To Talk To Customers! April 18 2017 Vlog
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Episode 18
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good morning all right so last night i
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was able to get a rough naming scheme
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for the packages that I wanted to create
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so that’s good um this morning I put
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said packages and pricing and everything
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on the website so you can you check that
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out stupid you a part of a calm /
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consulting the other thing that I was
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able to accomplish was really think you
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know giving more thought to how I’m
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going to create that video for for John
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um what i think i’m going to do or
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anyways i’m going to shoot the video
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here in the studio first just so we get
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it done so the story gets told then
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afterwards that’s what i want to go back
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and we’re going to shoot like me walking
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down the street I grew up on you know
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the house go over to the shop shoot them
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to the video of the shop um and and tell
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the story that way so yeah so that’s
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that’s the plan anyway this morning it’s
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like 530 or something like that anyway
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I’m going to jump on the elliptical and
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watch I was watching I don’t remember
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was less I camaros lunch because it’s
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been a few days now since I’ve done the
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elliptical so yeah I got to get back on
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that I think I finished the last 1i
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watched which was no no I think I’m i
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watch this one about john mcafee and the
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craziness that that guy was not sure
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well bull city I’m going to go to go
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check it out now just cuz i’m watching
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exit to the gift shop great message
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great everything I’m only about like 3.2
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miles in my run but only 630
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636 or something like that so I have a
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bit more time to go those are watching
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Europe in eight bits all about the chip
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tune phenomena and taking place in
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Europe I know they do it in America too
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but yeah check it out oh I got ended up
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getting five miles in time to go and get
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a shower hey where you going whoa end up
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you trying to get mommy
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call the policy mommy
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say mommy so I don’t think I got to talk
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about this yesterday see some pretty
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sure I didn’t talk about this yesterday
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um so the reason I didn’t get my car
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back yet today I got a phone call from
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someone that worked at the dealership
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and they were saying they were asking me
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a very peculiar question about do you
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care that the stitching on your steering
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wheel is red well yeah kinda I mean
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that’s what was installed in the car
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that’s what’s supposed to be there
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that’s that’s what supposed to be there
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so they were like well we have a white
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stitched steering wheel here that you
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could totally take it would be great and
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I was like well well first off why it’s
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gonna get dirty talk about white that’s
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just nothing in the interior of my car
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he’s like well it’s a limited edition
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steering wheel like volvio limited
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edition car too if goodbye stoppage
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steering wheel inside my red and black
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interior something that I really want so
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my point of bringing yourself is that
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when I and as the customer getting asked
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these types of questions when it was
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pretty obvious like the whole point of
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them taking the car to installed
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steering was to install the right
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steering wheel the red one the one that
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you know came with the car originally
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car only has 13,000 miles on it
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shouldn’t even be having the problems
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that’s having but does and that’s fine
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as long as you replace it well my point
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being is you shouldn’t be bringing this
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stuff up to the customer like oh well is
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it okay if we just don’t give you what
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you what you bought and what came with
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the car from the factory is that okay no
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of course it’s not okay I get it they
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get that they didn’t want to like how to
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send it back but the next step from that
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was well I gotta not need but the guy on
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the phone was like well I got to talk to
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the I gotta talk to the used car manager
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and find out this is going to be okay
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wait
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okay I guess you’re gonna have to keep
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the car a little longer I didn’t place
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the order I didn’t make the mistake it’s
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not my fault you know I just don’t
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understand the reasoning behind thinking
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to say things like that you know I I
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think trying to be helpful is one thing
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[Music]
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but in this case it wasn’t like it was
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my fault to begin with so why how is it
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going to be my fault going forward
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basically what i’m asking because
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[Music]
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because if I let them put that white
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stitching on there it is my problem
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going for because when i go to sell the
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car at some point now it’s my wrong
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because i got a black and of red
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interior with a white steering wheel now
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the car is white but that’s not no it’s
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not what I want it’s just now that’s
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okay I don’t need a one-of-a-kind that
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stands out know if something else was
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white in the car and say yeah all right
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whatever let’s roll with it was my other
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than the numbers on the dash let’s let’s
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go with it but even then the white
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stitching get dirty so quick so I’m not
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really that down for it
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so hopefully they’ll talk about today
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and say okay we place the order and
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we’ll have it tomorrow and you’ll be
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able to come pick up your car tomorrow
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I’m hopeful we’ll see also happy tax day
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I we got our taxes in find like the
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completion of the taxes about five days
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ago if you haven’t done your taxes yet I
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am sorry to hear that i hope that you
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know hope that you get big refunds we
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had some real fun games as the cool kids
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day all right so all my way to work
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really just just trying to think about
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what i want to talk about and how I want
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to cramp the story that goes into the
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video that will be going into the
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consulting beach yeah we’ll give it some
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thought just curious there’s any of you
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out there watching these vlogs had any
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of you experience things like that where
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you get an employee or manager that goes
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back and it’s like hey we we did it
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wrong we get our we guessed wrong I
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guess or we didn’t check the paperwork
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or whatever happened nothing really
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mattered but are you willing to take up
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for our mistakes does that happen to you
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I’d love to hear about that in the
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comments or on Facebook or at super dope
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are calm or wherever you’re watching
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this I’d love to hear about your story
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about a time where you were asked it
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just would it be okay be just accept the
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short coming that was presented and if
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you have get out leave it in the
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comments true alright so um yeah man i
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was really tired today what sorry got a
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bunch of stuffed on at work had a bunch
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of meetings and get a whole bunch of
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stuff and wasn’t remotely for lunch
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which I forgot to take video of you know
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going to chipotles like there’s just
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barely enough time for me to go get
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there eat and then come back and oh the
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other update is so much steering wheel
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they ordered a new one and they hope it
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will be here by thursday night they can
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get it put on maybe I friday i can get
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my car back which friday is an ideal
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since I don’t live I look like you know
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almost a half hour away each way but I
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work so much closer so really stinks i’m
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going to have to
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if that ends up being the case I had to
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wait until to get it back at it I’d
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actually rather get my car so i’m like
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call them back tomorrow and ask if I can
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do drop off mic drop off this loner and
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then come back on like monday and get my
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power back in the meantime I hope uh
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what else so tonight we’re going to I’m
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going to as we try to get Ava off the
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bed I need to first off wake up and then
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I need to start writing this script out
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and it sucks and I’m really tired and I
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really don’t really don’t feel like
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doing I really kind of want to lay down
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watch a little peep like you know TV or
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something and then go to sleep there’s
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just you know look up to Ruiz and i went
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to bed is a little too late and i think
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i woke up like once or twice in the
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middle of the night but i do gotta say
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my sleeping skies my sleeping pattern
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has been way better trying to go to bed
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earlier rather than like pushing it to
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the limit and then having able wake up
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like two hours in the meat being asleep
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and then trying to be awake in the
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morning so it’s been really really good
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and plus you know getting the workout in
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the morning is awesome too so and
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getting work done in the morning the
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thing is is in the morning i’m still
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just a little too tired like i can do
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some tests but i have trouble like
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really really focusing in on like
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long-form tasks like writing my book in
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the morning is really difficult for me
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it’s not something that i think that
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it’s really hard for me they like
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focusing at like four or five
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on that kind of 10 even though I just
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woke up you know it’s still like I just
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I just woke up so I’m hopeful that
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tomorrow I’ll be more week and I can get
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more done but if I can if I can wake up
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enough to even just get like work out
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the the outlines in script I’d be happy
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Oh on another note so one of the
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meetings I got to have today was with
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one of the my co-workers key and she is
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looking to put together a podcast for
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Camden of all the positive stuff that’s
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going on Camden speaking of which
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positive things there is an event the
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mayor of candidate is giving the key to
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the city to can’t think it’s a son a kid
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Nicholas last name but he’s apparently
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going to be getting drafted into the NFL
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in like in a couple days here on the 20
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any good clip 2 26 27 anyway on Monday
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they’re giving him the key to the city
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for for you know apparently he’s going
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to go like in the top 10 in the draft so
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which is pretty pretty awesome happy
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happy too happy to hear that anyway the
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reason I even know is because all I
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should know but the reason I know is
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because they’re they’re doing it on the
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New Jersey battleship and they asked for
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like you that will in a tour student or
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students that wanted to help volunteer
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at the event so we put it out there for
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for our people priorities to volunteer
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to go and do stuff like directing people
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and they’re going to give the network
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with with different people from from
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Camden in the area so anyway yeah so she
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so kids playing together this podcast
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which is a really awesome an awesome
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idea because I didn’t even realize but
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they had we had something called cam
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connect that hope works for bottle like
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provides is a it’s like a curated news
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anything revolt revolving around the
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city of Camden and a lot of times it’s
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not very positive things I mean Camden
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being one of the most dangerous cities
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in America routinely does not lend
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itself to you know positivity and
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positive news coming out of Camden so a
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really really cool idea and I’m happy
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that she wants to do but she reached out
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because you know obviously they have me
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as a podcaster here in working at hope
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works to ask all these kinds of
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questions too so so yeah so I got to
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answer a bunch of questions and it was a
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lot of you know just going through the
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basics of how to get started and what
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what they can do and how I can help them
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so I’m looking forward to that now I
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gotta go heat up some food for Ava and
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eat our food which I got a salad from
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wendy’s so there’s there’s that I don’t
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know if I’m going to do another update
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before I publish this will say but if I
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don’t um feel free to like and subscribe
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to this channel right like like the
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video subscribe be really awesome to
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help spread this journey with more
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people and looking forward to helping
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more people basically figure out and
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whether it’s in their business or if
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they should start a business or what
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business they should start you know
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being able to inspire people to do what
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it is that they really love is one of
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the things that I’ve loved doing all of
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my life since I was little so so yeah
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like and subscribe is the awesome